Full-timeStart: immediately

Customer Service Specialist (all genders)

ABOUT YOU

Hybrid | Hamburg, Germany | Entry-level

Jobs
Customer Service Specialist (all genders) – Hamburg, Germany

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About our Business Department

In our Business unit, ideas don't stay ideas for long.
We work on what moves ABOUT YOU forward. From strategy to day-to-day operations, from numbers to people. We sit close to the core of the company, connecting the dots, making sense of the data, and turning plans into action.
Business here means understanding how everything links together. It means making decisions. A lot of them. And those decisions set the direction.

Get to know the department and teams Your Team: Customer Service

What To Expect

Structured handling of complex and escalated customer inquiries, complaints, and claims via email (Last Level Support -no direct customer phone contact)
Independently investigating cases within our systems with extended permissions and collaborating closely with internal stakeholders, particularly Finance, Tech, and Legal, to find solutions
Collaborating with internal teams to optimize processes and workflows based on insights gained from case resolutions
Supporting our Quality team in ensuring the quality of our external partners
Contributing to knowledge sharing within the team by documenting workflows in English and ensuring knowledge is captured sustainably
Taking on responsibility for projects and special cases at an early stage

Who You Are

First experience in customer service (e.g. in a call center environment or on the service provider side) is a strong plus - but motivated career changers with a passion for solving complex cases and conducting in-depth research are also very welcome
For us, practical experience matters more than theory. Your personality and logical thinking are what count - a university degree or specific professional training is not required
You have a quick grasp of new topics, strong problem-solving skills, and enjoy investigating complex cases in depth (“detective work”)
You communicate confidently in writing, have a strong service mindset, and maintain a professional approach when working with our internal departments
You are open to learning new tools. First experience with Google Workspace, Confluence, Jira, or Zendesk is a plus, but not a must - we will teach you everything you need to know
You work in a structured and conscientious manner and bring a hands-on mentality as well as a high level of initiative
You have excellent German and English skills, both written and spoken
You enjoy working in a team and remain calm even when dealing with challenging cases

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A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.