Full-timeStart: immediately

Junior Customer Service Controller (all genders)

ABOUT YOU

Hybrid | Hamburg, Germany | Entry-level

Jobs
Junior Customer Service Controller (all genders) – Hamburg, Germany

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About our Business Department

In our Business unit, ideas don't stay ideas for long.
We work on what moves ABOUT YOU forward. From strategy to day-to-day operations, from numbers to people. We sit close to the core of the company, connecting the dots, making sense of the data, and turning plans into action.
Business here means understanding how everything links together. It means making decisions. A lot of them. And those decisions set the direction.

Get to know the department and teams Your Team: Customer Service

What To Expect

Continuously optimize key customer service KPIs as well as reporting and controlling structures to enable data-driven decision-making
Evaluate and improve existing CS controlling processes and develop business cases for optimization
Prepare volume and cost forecasts, plan budgets, and continuously adjust them
Analyze operational drivers in customer service and derive measures to improve efficiency and customer experience
Collaborate closely with internal and external partners as a business partner on equal footing to achieve shared goals
Ensure smooth invoicing and billing processes with service providers
Configuration, administration, and further development of CRM systems and related tools, including automations and user access management
Actively contribute to the optimization and automation of tools to increase efficiency in daily operations

Who You Are

Completed degree in economics or a comparable qualification
Business-fluent German and English skills
Experience in controlling, ideally in a customer service environment
Strong affinity for numbers, KPIs, and data-driven work
Confident use of Excel (formulas ideally part of daily work or quickly learned)
Strong analytical skills and enjoyment of logical and structured thinking
Hands-on mentality, initiative, and proactive working style
High self-motivation and ability to work independently and responsibly
Enthusiasm for tools, systems, and the development of digital processes
Willingness to learn and quickly familiarize oneself with new technologies and systems

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A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.