Full-timeStart: immediately

Technical Account Manager (all genders)

SCAYLE

Remote | USA | Experienced

Jobs
Technical Account Manager (all genders) – USA

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About SCAYLE

SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce.

About SCAYLE

What To Expect

Own and manage 5-10 enterprise customer relationships from a technical perspective
Act as trusted advisor for platform usage, integration best practices, and architecture decisions
Translate complex customer requirements into actionable feature requests and influence the product roadmap
Map business needs to product features and drive proactive adoption
Coordinate technical escalations with solution engineering, support, and product teams
Lead technical QBRs, integration reviews, and roadmap alignment workshops
Monitor platform health, usage, and KPIs, recommending improvements

Who You Are

Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks

Nice to have

Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus

Salary range

150k - 170k USD

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A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.