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Working Student - BPO Steering & Quality Customer Service (all genders)

ABOUT YOU

Hybrid | Hamburg, Germany | Working Student

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  • Working Student - BPO Steering & Quality Customer Service (all genders) – Hamburg, Germany
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About our Business Department

In our Business unit, ideas don't stay ideas for long.
We work on what moves ABOUT YOU forward. From strategy to day-to-day operations, from numbers to people. We sit close to the core of the company, connecting the dots, making sense of the data, and turning plans into action.
Business here means understanding how everything links together. It means making decisions. A lot of them. And those decisions set the direction.

Get to know the department and teams Your Team: Customer Service

What To Expect

  • Data Analysis: Preparation and analysis of operational key performance indicators (KPIs)
  • Reporting & Automation: Creation of performance reports and support in process automation
  • Handling operational topics as well as communication with our international service providers
  • Support in quality management
  • Administrative management of system access for external employees

Who You Are

  • Ongoing studies, for example in Business Administration, Economics, or a comparable degree program
  • First practical experience in a customer-oriented company or in customer service is desirable
  • Strong numerical understanding, analytical mindset, and IT affinity
  • Enjoyment of teamwork and detailed analyses
  • High motivation combined with a fast and accurate working style
  • Good MS Office skills (especially Microsoft Excel)
  • Good English skills; additional foreign languages are an advantage
  • Resilience and ability to work in a team

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A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.