Working Student Customer Service (all genders)

• Support the day-to-day operations of the Customer Service team by handling written customer inquiries and support tickets.
• Process customer inquiries, complaints, and claims via email in a structured and efficient manner.
• Assist with handling escalated cases and provide support for complex inquiries raised by our customer service agents.
• Conduct independent research within our internal systems to identify solutions and resolve complex customer issues.
• Collaborate closely with cross-functional teams to optimize processes and workflows based on insights gained from customer cases.
• Support our Quality Team in ensuring service quality and continuously improving our support processes.
• Create, maintain, and update process documentation and workflows in both German and English, while contributing to knowledge sharing within the team.
• Take ownership of individual responsibilities and support various projects and special cases as needed.

• You are currently enrolled in a university program, ideally with a focus on Business Administration, Languages, Communication, or a related field
• You enjoy conducting research, quickly familiarize yourself with new topics, and are motivated to find solutions to complex challenges
• You have excellent communication skills and a strong customer-oriented mindset
• You work in a structured and detail-oriented manner, show initiative, and have a hands-on attitude
• You have excellent written and spoken German and English skills
• You are a team player who remains calm and solution-oriented, even when handling challenging customer cases

Nice to have

• Initial experience in customer service or customer support 
• Experience with Google Workspace, Jira, Zendesk, or similar tools