Teaser

Senior CRM Manager (m/f/d)

  • Contract Type: Experienced
  • Start Date: From now on
  • Location: Hamburg
Cultivate customer relationships. Gather insights.
Our CRM team coordinates all communications with our customers, who we reach through channels such as mail, push and onsite. In doing so, our team creates analyses and reports that enable us to make quick, high-quality decisions, which we then use to derive individual campaigns.

As Senior CRM Manager (m/f/d), you will take responsibility for the development and management of international measures and thus make a relevant contribution to the company’s success.

Responsibilities

  • Further development and optimization of our CRM measures and channels in order to sustainably increase customer lifetime value

  • Planning and creation of creative and data-based messages, e.g. newsletters or push notifications
  • Measuring the success and optimizing our own CRM measures, e.g. through A/B tests and reporting
  • Identification and further development of specially created customer segments or message routes
  • Independent collaboration on interdisciplinary CRM projects
  • Close cooperation with various teams from Business Intelligence, Shop, Marketing and Content

Requirements

  • Successfully completed degree in economics, marketing, CRM or a comparable qualification

  • At least three years of professional experience in marketing, CRM or e-commerce
  • Experience with a CRM tool is mandatory
  • Performance-oriented mindset, analytical skills and creativity

Benefits

  • Hybrid working

  • Fresh fruit every day

  • Sports courses

  • Exclusive employee discounts

  • Free drinks

  • Language courses

  • Company parties

  • Help in the relocation process

  • Subsidized HVV ProfiTicket

  • State-of-the-art technology

  • Central Location

  • Flexible Working Hours

  • Company pension

  • Professional training

  • Dog-friendly office

  • AY Academy

  • Feedback Culture

  • Job Bikes

Due to our strong growth, there are always new challenges and opportunities to develop personally and the company. You’ll work alongside a team of experts from a wide range of fields: Fashion, Marketing, Business or Tech – we are united by our passion for what we do. We motivate and support each other, share our know-how with each other and are open to other opinions and new ideas.

We are looking forward to your application – preferably online via our application portal. This way we can guarantee a faster process and it is also very easy for you to upload your application documents! :-)

HR Contact

Apply now

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