Question 1

Customer Service

Accepted Answer

For questions regarding your order, returns, payments, or your ABOUT YOU account, please visit our Help Section at https://www.aboutyou.com/h There you will find immediate answers sorted by topic, from account and payment information to returns and refunds. If you have not found the information you are looking for, please visit your local ABOUT YOU shop and navigate to “Help & Contact” for additional contact options. Customers in Germany, for example, can chat with our chatbot without waiting times and reach our Customer Service team by telephone.

Question 2

Sponsoring

Accepted Answer

We receive various requests for sponsorships and collaborations each year. We value social engagement, creative initiatives, and bold ideas that resonate with our community and brand. At the same time, we carefully select partnerships that align with our strategic priorities, brand positioning, and long-term vision. We focus on collaborations where we can create meaningful impact and authentic relevance for our audience. For this reason, we are unable to accommodate unsolicited sponsorship or cooperation requests.

Question 3

Investor Relations

Accepted Answer

For inquiries related to financial reporting, corporate governance, or shareholder matters, please visit the Zalando SE’s Investor Relations website at https://corporate.zalando.com/en/investor-relations . There, you will find comprehensive information on the Group’s performance, share-related matters, financial events, and regulatory disclosures. If you cannot find the information you are looking for or have specific questions regarding capital market topics, please contact the Zalando SE’s Investor Relations team at investor.relations@zalando.de . Please note that this contact address is intended exclusively for capital market inquiries.

Question 4

Media

Accepted Answer

For media inquiries, interview requests, or press materials, please visit our Newsroom or contact our Corporate Communications Team. The Newsroom provides access to press releases, campaign materials, and additional media resources. Please note that press contact channels are intended exclusively for journalists and media representatives.

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