We are currently looking for a skilled & passionate Technical Operations Manager (m/f/d) to become part of our Supply Tech Enabling Team within our Supply Tech Unit at ABOUT YOU.

You will take end-to-end ownership of a business model cluster (e.g., wholesale or dropshipping). Your mission is to ensure the technical and operational stability of its processes while proactively shaping and improving the system for the future. 

You will lead incident handling, root cause analysis, and drive process improvements in close collaboration with both business and tech teams.

What you will do

• Drive the analysis and proactive resolution of complex operational anomalies across the supply chain, contributing to the implementation of long-term solutions and preventative measures.
• Manage and facilitate complex cross-functional alignment and communication with diverse internal and external stakeholders, ensuring effective collaboration and decision-makin
• Work closely with relevant application teams, providing clear insights to guide necessary adjustments and fixes
• Facilitate seamless operational adjustments and support business needs, such as partner onboarding and evolving service requirements.
• Define, lead, and optimize E2E testing strategies for critical initiatives, ensuring comprehensive coverage and high-quality deployments.
• Establish and optimize processes for bug lifecycle management, driving continuous improvement in resolution times and prevention.
• Champion the development, implementation, and continuous optimization of standardized operational processes across the unit, mentoring team members in best practices.
• Mentor and guide junior and medior team members, fostering their professional growth and technical understanding.
• Lots of space for your own ideas and creations, flat hierarchies and very short decision-making processes.

Who you are

• 5+ years of experience in a tech-business interface role (e.g., Process Owner, Technical PM, Business Analyst, QA)
• Strong communicator and stakeholder manager who can build collaborative relationships
• Advanced SQL skills and proficient database knowledge, with a proven ability to interpret complex datasets and identify key patterns
• Hands-on experience in incident handling, root cause analysis, and a solid understanding of system integrations, APIs, and data flows
• The ability to read and interpret logs and payloads
• Proficient with Postman or similar API testing tools
• Very good communication skills (especially English)
• Solution-oriented and out-of-the-box thinking 
• Strategic and analytical mindset with the ability to identify and address systemic issues
• Strong sense of ownership
• Ability to quickly grasp and navigate highly complex technical and business landscapes with numerous interdependencies

• experience in eCommerce

YOU ARE THE CORE OF ABOUT YOU

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities, and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health, and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair, and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents. :-)