Our Customer Relationship Management Team manages the internal tool that is used to effectively communicate with our customers. This tool can be used to set up highly personalized and intelligent email- and push-notification-campaigns, with which we can use to reactivate customers, update them on the status of their orders, send them vouchers, inform them about a price drop in a product from their wishlist, show them the outfits of the week via our newsletter, and even notify them about “back in stock”-products, which were previously sold out.
Our role in CRM-Tech is to improve and maintain the different features of the tool, focusing on the performance of sendouts, the level of personalization, the management of audiences, and other features that minimize the time and effort required by our stakeholders to maximize their results.
Join the CRM Tech Team and successfully contribute to the upcoming challenges as an motivated Intern Product Management – CRM for 3-6 months.
Challenges the team will be working on in the upcoming months:
- Massification of personalized campaigns
- Improvements in the technical performance
- Constantly growing stakeholder base
What you will do
Support in every step of the process: from the creation to the delivery of new features
- Investigate and document new and existing topics
- Assist the product manager in brainstorming and problem solving
- Act as an additional point of contact for emergencies and bug reports
- Handle a variety of stakeholders from different departments like Business Intelligence, Performance Marketing and the Shop Applications
- Validate features with hands-on quality assurance
- Learn how to prioritize and evaluate the impact and business value of a feature
Who you are
Ability to manage multiple interdisciplinary topics at a time
- An affinity for challenging tasks that require creative thinking
- Proactive and resilient attitude
- Knowledge of CRM practices and/or relevant KPIs and Metrics for the industry
- Affinity and passion for UI and UX, with design capabilities
- Excellent communication skills & energetic and positive mindset
- Prepared, well organized and on-time
- Very good written and spoken English skills
- Technical Background in MySQL, GBQ and experience with managing, reading and querying Databases
- Familiarity with writing technical documentation
Benefits
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Täglich frisches Obst
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Sportkurse
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Exklusive Mitarbeiter Rabatte
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Kostenlose Getränke
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Sprachkurse
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Company Events
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Bezuschussung HVV ProfiTicket
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Zentrale Lage
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Flexible Arbeitszeiten
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