Teaser

Team Lead CRM (m/f/d)

  • Contract Type: Experienced
  • Start Date: From now on
  • Location: Hamburg
Cultivating customer relationships. Gather insights.
Our CRM team coordinates all communication with our customers, who we reach through channels such as mail, push and onsite. In doing so, our team creates analyses and reports that allow us to make quick and high-quality decisions, which we can then use to derive individual campaigns.

As Team Lead in the CRM area (m/f/d), you will take responsibility for the development and management of international measures as well as a CRM team, thus making a relevant contribution to the company’s success.

Responsibilities

  • Technical and disciplinary responsibility of the CRM team

  • Conception, planning and control of customer lifecycle campaigns
  • Responsibility for the further development of the CRM strategy as well as the achievement of relevant KPIs along the customer journey
  • Main responsibility for forecasting and reviewing campaign results, as well as for planning and monitoring all CRM-related activities
  • Further development of all relevant processes and measures in close cooperation with the teams from Business Intelligence, Shop, Marketing and Content
  • Conception and launch of new customer programs (loyalty, VIP, sweepstakes, etc.)

Requirements

  • Sound professional experience in the field of marketing, CRM or e-commerce

  • University degree in business administration, economics or a comparable qualification with a focus on marketing or CRM desirable
  • Ideally already experience in a relevant management position
  • Performance-oriented mindset and analytical skills
  • Excellent leadership and communication skills

Benefits

  • Fresh fruit every day

  • Sports courses

  • Exclusive employee discounts

  • Free drinks

  • Language courses

  • Company parties

  • Help in the relocation process

  • Subsidized HVV ProfiTicket

  • State-of-the-art technology

  • Central Location

  • Flexible Working Hours

  • Company pension

  • Professional training

  • Dog-friendly office

  • AY Academy

  • Feedback Culture

  • Job Bikes

Due to our strong growth, there are always new challenges and opportunities to develop yourself personally and the company. You’ll work alongside a team of experts from a wide range of fields: Fashion, Marketing, Business or Tech – we are united by our passion for what we do. We motivate and support each other, share our know-how with each other and are open to other opinions and new ideas.

We are looking forward to your application – preferably online via our application portal. This way we can guarantee a faster process and it is also very easy for you to upload your application documents! :-)

HR Contact

Apply now

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