We are currently looking for a skilled & passionate Technical Operations Analyst (m/w/d) to become part of our Supply Tech Enabling Team within our Supply Tech Unit at ABOUT YOU.

Our Supply Tech Unit is responsible for discovering and creating technical solutions for integrating our supply from beginning to end. With a keen understanding of our supply business and extensive knowledge of the system landscape that runs our ABOUT YOU shops in over 20 countries, they seamlessly integrate merchants who sell at ABOUT YOU across a wide range of business models.

Our Supply Tech Enabling Team is responsible for steering our important initiatives for the Supply Business Area across our diverse system landscape. This includes end-to-end project ownership, from initial business requirements analysis through to hypercare supervision, while also ensuring the integrity and smooth operation of existing processes through proactive monitoring and bug investigation/resolution.

As a key member of our ABOUT YOU Supply Tech Enabling Team, your role will focus on ensuring the smooth operation and continuous improvement across our entire product assortment across different business models.

What you will do

• Assist in examining and analyzing operational anomalies across the assortment and business models, learning to identify root causes and relevant teams for resolution.
• Support alignment and clear communication with diverse internal and external stakeholders on operational processes and issue resolution.
• Work closely with relevant application teams, contributing to insights that guide necessary adjustments and fixes.
• Support the facilitation of seamless operational adjustments and business needs, such as partner onboarding and evolving service requirements.
• Actively participate in planning, executing, and documenting E2E testing with stakeholders, with a high motivation to get yourself involved wherever needed / possible.
• Diligently track and monitor the lifecycle of bug tickets, ensuring timely resolution and communication.
• Uphold standardized operational processes and learn to contribute to their continuous improvement and consistent application.
• Lots of space for your own ideas and creations, flat hierarchies and very short decision-making processes.

Who you are

• Completed studies in business informatics or a comparable course of study 
• 2+ years of practical experience with project management/business analysis within tech organizations
• Very good written and spoken English skills
• Good communication skills (especially English)
• Solution-oriented and out-of-the-box thinking 
• Analytical and efficient way of thinking
• Proactive mindset and a strong willingness to take ownership and learn
• Eagerness to learn and develop a fast understanding of complex tasks with many variables and high complexity

Nice to have: 

• experienced with MySQL 
• experienced in designing process flows
• experience in eCommerce

Additional information:

**Working model:

Due to the upcoming tasks and responsibilities for this position, it is required to work onsite at our headquarters in Hamburg on a weekly basis. Therefore we’ve implemented a hybrid working model that allows us to work remotely on Mondays and Fridays and to work onsite from Tuesday to Thursday.

YOU ARE THE CORE OF ABOUT YOU

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities, and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health, and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair, and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents. :-)