Frequently Ask Questions

COUPA Supplier Portal CSP

What is the Supplier Portal CSP?

The Coupa Supplier Portal, short CSP, is a free online service for suppliers to easily map transactions with ABOUT YOU. Among other things, the CSP enables our suppliers to: 

  • receive and display orders
  • create, display and send electronic invoices to ABOUT YOU
  • create and manage electronic catalogs
  • update supplier masterdata

What are the costs if I want to register in the CSP?

The CSP is a free service and can be used by all suppliers.

How can I register for the Coupa Supplier Portal CSP?

Suppliers who already work with ABOUT YOU will automatically receive a link where they can register for the CSP within the email with the Purchase Order from ABOUT YOU.

New suppliers will also receive a registration link from ABOUT YOU with the invitation to do business with us.

Our suppliers can also find more information about registration in this document.

Where can I log in to the CSP?

After registration, suppliers can log in with the assigned user data at http://Supplier.coupahost.com.

How can I delete my account in the CSP?

Suppliers who no longer wish to work with ABOUT YOU or the CSP can have their account deactivated at [email protected].

How can I recover my password?

To recover the password, suppliers can click on "Forgot password" in the CSP login screen and follow the steps given here. An email will then be sent in which the password can be reset and recovered. 

How can I activate or deactivate two-factor authentication?

After logging in to CSP, two-factor authentication can be activated and also deactivated again under Account Settings under the login name. 

How can I check if I am connected to ABOUT YOU via the CSP?

All customers to whom a supplier is connected are displayed at the bottom right of the home page. 

How can I add ABOUT YOU as an additional customer in the CSP if I am already connected to customers there?

Through the invitation link that ABOUT YOU sends to the Coupa Supplier Portal to all suppliers, the connection can be established without affecting the connection to already existing customers. 

How can I add another user for the CSP?

Additional users can be invited in the menu under Admin via the tab Users. 

What should I do if I have received an invitation to the CSP but I am not the right contact person?

Please forward the invitation to the appropriate department or person in this case.

Orders

How do I receive orders from ABOUT YOU?

Suppliers receive orders from ABOUT YOU either via pre-integrated CXML interface, in the Coupa Supplier Portal or via e-mail. 

Further information can be found under ABOUT ORDERS on this website. We are also available at [email protected] for further questions. 

Where can I view orders from ABOUT YOU in the CSP?

Under the Orders tab, the orders from all customers can be displayed in an overview. 

Invoicing

How do I create an invoice in CSP?

Invoices can be created in the Coupa Supplier Portal in the menu under Orders. Suppliers who are connected to more than one customer in Coupa, first have to select the corresponding customer in the selection list for which. 

In the order overview that appears, the order can then be selected and an invoice created by clicking on the icon with the yellow coins. 

How can I create an invoice without a purchase order reference?

In the Coupa Supplier Portal, invoices can only be created without a PO reference if this has been previously set in the supplier data at ABOUT YOU.  All suppliers who use the other ways of invoicing with ABOUT YOU can create their invoices without specifying a PO number without further ado. 

However, as soon as an order is received from ABOUT YOU, we ask all suppliers to include it, as this is important for the internal assignment of the invoice and prevents possible delays in processing. 

How can I send invoices to ABOUT YOU?

There are several options available for invoicing our suppliers:

  • CXML
  • SFTP server
  • Coupa Supplier Portal (CSP)
  • Supplier Actionable Notification (SAN)
  • E-mail 

Further information can be found under ABOUT INVOICING on this website. We are also available at [email protected] to answer any further questions.

Where can I view the status of my invoices?

Under the Invoices tab in the CSP menu, you can view all invoices that have been sent to ABOUT YOU or are still in the draft stage. 

How can I issue invoices for a (framework) contract?

Suppliers who have a (framework) contract with ABOUT YOU do not need to follow any special guidelines when issuing invoices. If a contract number is available, this can ideally be indicated on the invoice. 

How do I create a credit note to partially or completely cancel my invoice?

Under the Orders menu item in the Coupa Supplier Portal, a credit note can be created by clicking on the red coin icon. The first step is to select the order for which either a negative quantity or a negative amount can then be entered into the credit note. It is also possible to select whether the entire invoice or only a part of it should be credited. 

Outside the Coupa Supplier Portal, a credit note can be created as usual and sent to ABOUT YOU. It is advantageous to specify the order for internal allocation in this case too.



More questions?