Frequently Ask Questions
COUPA Supplier Portal CSP
The Coupa Supplier Portal, short CSP, is a free online service for suppliers to easily map transactions with ABOUT YOU. Among other things, the CSP enables our suppliers to:
- receive and display orders
- create, display and send electronic invoices to ABOUT YOU
- create and manage electronic catalogs
- update supplier masterdata
Suppliers who already work with ABOUT YOU will automatically receive an email with a link where they can register for the CSP. New suppliers will also receive an invitation link from ABOUT YOU.Our suppliers can also find more information about registration in this document.
After registration, suppliers can log in with the assigned user data at http://Supplier.coupahost.com.
Suppliers who no longer wish to work with ABOUT YOU or the CSP can have their account deactivated at [email protected].
To recover the password, suppliers can click on "Forgot password" in the CSP login screen and follow the steps given here. An email will then be sent in which the password can be reset and recovered.
After logging in to CSP, two-factor authentication can be activated and also deactivated again under Account Settings under the login name.
All customers to whom a supplier is connected are displayed at the bottom right of the home page.
Through the invitation link that ABOUT YOU sends to the Coupa Supplier Portal to all suppliers, the connection can be established without affecting the connection to already existing customers.
Additional users can be invited in the menu under Admin via the tab Users.
Please forward the invitation to the appropriate department or person in this case.
Suppliers receive orders from ABOUT YOU either via pre-integrated CXML interface, in the Coupa Supplier Portal or via e-mail.
Further information can be found under ABOUT ORDERS on this website. We are also available at [email protected] for further questions.
Under the Orders tab, the orders from all customers can be displayed in an overview.
Invoices can be created in the Coupa Supplier Portal in the menu under Orders. Suppliers who are connected to more than one customer in Coupa, first have to select the corresponding customer in the selection list for which.
In the order overview that appears, the order can then be selected and an invoice created by clicking on the icon with the yellow coins.
In the Coupa Supplier Portal, invoices can only be created without a PO reference if this has been previously set in the supplier data at ABOUT YOU. All suppliers who use the other ways of invoicing with ABOUT YOU can create their invoices without specifying a PO number without further ado.
However, as soon as an order is received from ABOUT YOU, we ask all suppliers to include it, as this is important for the internal assignment of the invoice and prevents possible delays in processing.
There are several options available for invoicing our suppliers:
- SFTP server
- Coupa Supplier Portal (CSP)
- Supplier Actionable Notification (SAN)
Further information can be found under ABOUT INVOICING on this website. We are also available at [email protected] to answer any further questions.
Under the Invoices tab in the CSP menu, you can view all invoices that have been sent to ABOUT YOU or are still in the draft stage.
Suppliers who have a (framework) contract with ABOUT YOU do not need to follow any special guidelines when issuing invoices. If a contract number is available, this can ideally be indicated on the invoice.
Under the Orders menu item in the Coupa Supplier Portal, a credit note can be created by clicking on the red coin icon. The first step is to select the order for which either a negative quantity or a negative amount can then be entered into the credit note. It is also possible to select whether the entire invoice or only a part of it should be credited.
Outside the Coupa Supplier Portal, a credit note can be created as usual and sent to ABOUT YOU. It is advantageous to specify the order for internal allocation in this case too.