Data Analyst Monitoring & Operations | Payment (m/f/d)

  • Contract Type: Experienced
  • Start Date: From now on
  • Location: Hamburg

Our Checkout team is responsible for the complete order lifecycle, from customers first placing items into their baskets to handling the refund of a returned item weeks later. Between these two points the team interacts with a multitude of internal and external players, spanning from an in-house CRM team to the external B2B order broker and multiple payment providers in a variety of countries. 

Do you want to support our Checkout team maintaining oversight in complex systems and extensive sets of KPI´s? Contribute to one of the fastest-growing eCommerce infrastructures in Europe and become part of ABOUT YOU as a Data Analyst (m/f/d) )Monitoring & Operations.

What you will do

  • Analyse impact of reported issues & support in priorisation

  • Monitor reports / alerts for anomalies and escalate when necessary
  • Support in the manual recovery/adjustment of transactions
  • Support in the first level of identifying root causes for issues
  • Write tickets for the development team to address the issues
  • Maintain oversight in a complex system with an extensive set of KPIs and identify anomalies with business impact
  • Extend the monitoring system and generating ad-hoc reports to improve oversight
  • Communicate with stakeholders and external dependencies / service providers

Who you are

  • Experience of 2 - 3 years with Kibana, Grafana or similar applications

  • Working experience as Data Analyst or similar roles as well as in querying on MYSQL, MongoDB & Elasticsearch
  • Driven, self-managed & strong sense of ownership
  • Capable of multi-tasking & able to prioritise their own time according to business requirements
  • Capable of quickly understanding complex concepts and systems
  • Structured & analytically minded
  • Understanding of the challenges in transactional IT payment processes
  • Fluent spoken and written English skills


  • Fresh fruit every day

  • Sports courses

  • Exclusive employee discounts

  • Free drinks

  • Language courses

  • Laracast account for free

  • Company parties

  • Help in the relocation process

  • Subsidized HVV ProfiTicket

  • State-of-the-art technology

  • Central Location

  • Flexible Working Hours

  • Company pension

  • Professional training

  • Dog-friendly office

  • Home office

  • AY Academy

  • Feedback Culture

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents.

HR Contact

Apply now

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