Teaser

Data Analyst Monitoring & Operations | Payment (m/f/d)

  • Contract Type: Experienced
  • Start Date: From now on
  • Location: Hamburg

Our Checkout team is responsible for the complete order lifecycle, from customers first placing items into their baskets to handling the refund of a returned item weeks later. Between these two points the team interacts with a multitude of internal and external players, spanning from an in-house CRM team to the external B2B order broker and multiple payment providers in a variety of countries. 

Do you want to support our Checkout team maintaining oversight in complex systems and extensive sets of KPI´s? Contribute to one of the fastest-growing eCommerce infrastructures in Europe and become part of ABOUT YOU as a Data Analyst (m/f/d) )Monitoring & Operations.

What you will do

  • Analyse impact of reported issues & support in priorisation

  • Monitor reports / alerts for anomalies and escalate when necessary
  • Support in the manual recovery/adjustment of transactions
  • Support in the first level of identifying root causes for issues
  • Write tickets for the development team to address the issues
  • Maintain oversight in a complex system with an extensive set of KPIs and identify anomalies with business impact
  • Extend the monitoring system and generating ad-hoc reports to improve oversight
  • Communicate with stakeholders and external dependencies / service providers

Who you are

  • Experience of 2 - 3 years with Kibana, Grafana or similar applications

  • Working experience as Data Analyst or similar roles as well as in querying on MYSQL, MongoDB & Elasticsearch
  • Driven, self-managed & strong sense of ownership
  • Capable of multi-tasking & able to prioritise their own time according to business requirements
  • Capable of quickly understanding complex concepts and systems
  • Structured & analytically minded
  • Understanding of the challenges in transactional IT payment processes
  • Fluent spoken and written English skills

Benefits

  • Fresh fruit every day

  • Sports courses

  • Exclusive employee discounts

  • Free drinks

  • Language courses

  • Laracast account for free

  • Company parties

  • Help in the relocation process

  • Subsidized HVV ProfiTicket

  • State-of-the-art technology

  • Central Location

  • Flexible Working Hours

  • Company pension

  • Professional training

  • Dog-friendly office

  • Home office

  • AY Academy

  • Feedback Culture

YOU ARE THE CORE OF ABOUT YOU. 
We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents.

HR Contact

Apply now

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