We are currently looking for a Working Student – Customer Success Management (m/f/d) to become part of our SCAYLE team.
SCAYLE is the B2B division of ABOUT YOU and enables brands and retailers to build up an international D2C business with three service components: commerce technology, online marketing, and commerce operations. Leading brands like Marc O’Polo, Depot, The Founded, or Tom Tailor are already SCAYLE customers. Furthermore we are the partner of thriving new ventures like WhyNot or 6PM. By now, the SCAYLE Commerce Engine powers 100 online shops in 26 European countries.
What you will do
You will get an exclusive insight into the Customer Success area
- Support the daily tasks of the Customer Success Manager
- You are the first contact for the customers for bugs and technical requirements
- Cross functional collaboration with the different teams at About You
- Support in monitoring and reporting
- Further development and participation in the design of processes
Who you are
Currently studying in computer science, business administration or a comparable field of study
- Good understanding of technical processes
- Strong communication skills and customer orientation
- Independent and structured way of working
- Very good knowledge of English and German (written and spoken)
Nice to have
First experiences with eCommerce Software
- Experience with JIRA and Confluence
Benefits
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Hybrid working
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Fresh fruit every day
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Sports courses
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Exclusive employee discounts
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Free drinks
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Language courses
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Company parties
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Subsidized HVV ProfiTicket
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State-of-the-art technology
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Central Location
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Flexible Working Hours
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Dog-friendly office
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AY Academy
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Feedback Culture
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