Teaser

Working Student - Customer Success Management - SCAYLE (m/f/d)

  • Contract Type: Working student
  • Start Date: From now on
  • Location: Hamburg

We are currently looking for a Working Student – Customer Success Management (m/f/d) to become part of our SCAYLE team.

SCAYLE is the B2B division of ABOUT YOU and enables brands and retailers to build up an international D2C business with three service components: commerce technology, online marketing, and commerce operations. Leading brands like Marc O’Polo, Depot, The Founded, or Tom Tailor are already SCAYLE customers. Furthermore we are the partner of thriving new ventures like WhyNot or 6PM. By now, the SCAYLE Commerce Engine powers 100 online shops in 26 European countries. 

What you will do

  • You will get an exclusive insight into the Customer Success area

  • Support the daily tasks of the Customer Success Manager
  • You are the first contact for the customers for bugs and technical requirements
  • Cross functional collaboration with the different teams at About You
  • Support in monitoring and reporting
  • Further development and participation in the design of processes

Who you are

  • Currently studying in computer science, business administration or a comparable field of study

  • Good understanding of technical processes
  • Strong communication skills and customer orientation
  • Independent and structured way of working
  • Very good knowledge of English and German (written and spoken)

Nice to have

  • First experiences with eCommerce Software

  • Experience with JIRA and Confluence

Benefits

  • Hybrid working

  • Fresh fruit every day

  • Sports courses

  • Exclusive employee discounts

  • Free drinks

  • Language courses

  • Company parties

  • Subsidized HVV ProfiTicket

  • State-of-the-art technology

  • Central Location

  • Flexible Working Hours

  • Dog-friendly office

  • AY Academy

  • Feedback Culture

YOU ARE THE CORE OF ABOUT YOU. We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture. We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents.

HR Contact

Apply now

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