How do I create a credit note to partially or completely cancel my invoice?
Under the Orders menu item in the Coupa Supplier Portal, a credit note can be created by clicking on the red coin icon. The first step is to select the order for which either a negative quantity or a negative amount can then be entered into the credit note. It is also possible to select whether the entire invoice or only a part of it should be credited.
Outside the Coupa Supplier Portal, a credit note can be created as usual and sent to ABOUT YOU. It is advantageous to specify the order for internal allocation in this case too.
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